We are inviting you to complete this questionnaire as a part of the registration for SCOPE. Your participation is completely voluntary, and you may choose to skip any questions you are not comfortable answering.
BACKGROUND SCOPE (Seamless Care Optimizing the Patient Experience) is a free of charge program, funded by Ministry of Health. SCOPE offers Primary Care Providers (PCPs) a single access point to a comprehensive range of interdisciplinary supports, including a resource navigation hub, hospital internist on-call, and diagnostic imaging on-call. Health care providers enrolled in SCOPE are provided with a one-number to call with extensions to: 1. Local General Internal Medicine consultations - offers phone and email consultations between the health care provider and an Internal Medicine staff physician 2. Ontario Health Home and Community Care Coordination - provides in home assessments, case management, facilitates access to community-based resources and home care. 3. Nurse Navigator - facilitates access to specialist care, diagnostic testing, hospital and community resources. 4. Medical Imaging On-Call - facilitates access to services aimed at providing better access to medical imaging, both for urgent patient needs, and for informational and navigational support 5. Mental Health Program - a hub-based integrative case management and psychiatric care program supporting PCPs, providing patient resource navigation, social support, counselling, psychiatric consults and short-term follow-up. 6. Headache Neurology Program - facilitates access to a neurologist and nurse practitioner who interact with the patients and PCPs in a shared care model through the use of a bi-directional care plan and optimized communication. The SCOPE Program is a quality improvement initiative. As part of program evaluation and improvement, we will be tracking the number, pattern and outcome of each contact made to SCOPE. No identifying patient information will be collected. We will use various techniques to elicit feedback and optimize the SCOPE platform to best meet the needs of you and your patients. To better understand the association between SCOPE use and outcomes such as emergency departments, we will securely share your CPSO number and SCOPE-use data with ICES and/or the Ontario Medical Association (OMA) where it will be de-identified for analysis using administrative data. Analyses at ICES and OMA follow strict protocols to ensure confidentiality and are only performed on de-identified data. These anonymized analyses will allow us to understand how SCOPE is affecting health care and outcomes for the patients we all serve. You may also be approached and asked to partake in a qualitative interview; further information and an additional consent form will be provided at that time. By completing this questionnaire, you are providing consent for your answers to be used for quality improvement purposes. Thank you for considering participating. You may choose to withdraw from participating in SCOPE by contacting the lead Research Assistant, Mona Emam (Mona.Emam@wchospital.ca ).
First Name
* must provide value
Last Name
* must provide value
CPSO Number (or additional professional affiliation registration number)
* must provide value
What type of practice model do you work in?
* must provide value
Family Health Group (FHG)
Family Health Organization (FHO)/Family Health Network (FHN)/Family Health Team (FHT)
Community Health Centre (CHC)
Independent Practice
Other
Family Health Group (FHG)
Family Health Organization (FHO)/Family Health Network (FHN)/Family Health Team (FHT)
Community Health Centre (CHC)
Independent Practice
Other
Do you serve an underserved FSA?
* must provide value
Yes
No
Unsure
Practice Address
Number and Street Suite / Unit / Floor City Postal Code Telephone Number Extension Fax Email Address
Street Name and Number
* must provide value
Suite / Unit / Floor
* must provide value
Postal Code
* must provide value
Telephone Number
* must provide value
Email
* must provide value
What hospitals do you have privileges at?
After registration is completed, local SCOPE Nurse Navigators will reach out and contact you for an orientation session. If you would like to opt-out of the orientation session, please indicate so below.
Yes
I do not wish to be contacted by the Nurse Navigator for an orientation session
Yes
I do not wish to be contacted by the Nurse Navigator for an orientation session
We would like to get a better understanding of your practice and to clarify which factors were important to you in deciding whether or not to participate in SCOPE. Please answer the following questions by marking the correct box.
Which category best describes your age?
* must provide value
< 30 years
30-39 years
40-49 years
50-59 years
60+ years
< 30 years
30-39 years
40-49 years
50-59 years
60+ years
How many years have you been in family practice?
* must provide value
< 5 years
6-10 years
11-15 years
15-25 years
>25 years
< 5 years
6-10 years
11-15 years
15-25 years
>25 years
How many other physicians work in your practice (part/full-time)?
Which of the following appointment scheduling practices do you employ? (Check all that apply)
Please estimate the number of patients you see during a typical half-day/clinic?
Approximately how many patients are in your practice?
≤1000
1001-2000
2001-3000
>3000
Do not know
≤1000
1001-2000
2001-3000
>3000
Do not know
When you have a patient in need, how confident do you feel about being able to manage the need?
Not at all confident
Somewhat unconfident
A little confident
Pretty confident
Extremely confident
Not at all confident
Somewhat unconfident
A little confident
Pretty confident
Extremely confident
When you have a patient in need, how confident are you that you can connect them to the required specialty services in a timely way?
Not at all confident
Somewhat unconfident
A little confident
Pretty confident
Extremely confident
Not at all confident
Somewhat unconfident
A little confident
Pretty confident
Extremely confident
How knowledgeable are you regarding specialty services in your community (i.e., DI, GIM, Mental Health)?
Not at all knowledgeable
Somewhat knowledgeable
Pretty knowledgeable
Extremely knowledgeable
Not at all knowledgeable
Somewhat knowledgeable
Pretty knowledgeable
Extremely knowledgeable
When you have a patient in need, how easy/difficult is it to get a specialist appointment
Very difficult
A little difficult
Neutral
Easy
Very easy
Very difficult
A little difficult
Neutral
Easy
Very easy
Please estimate the average wait time for specialist appointments for your patients using your usual referral process
≤1 week
>1 to 2 weeks
>2 to 4 weeks
>4 weeks
Unsure
≤1 week
>1 to 2 weeks
>2 to 4 weeks
>4 weeks
Unsure
Please estimate the average wait time for Diagnostic/ Medical Imaging appointments for your patients using your usual referral process
≤1 week
>1 to 2 weeks
>2 to 4 weeks
>4 weeks
Unsure
≤1 week
>1 to 2 weeks
>2 to 4 weeks
>4 weeks
Unsure
Please estimate the average wait time for General Internal Medicine appointments for your patients using your usual referral process
≤1 week
>1 to 2 weeks
>2 to 4 weeks
>4 weeks
Unsure
≤1 week
>1 to 2 weeks
>2 to 4 weeks
>4 weeks
Unsure
How satisfied are you with the length of wait times for appointments your patients received using your usual referral process?
Very satisfied
Somewhat satisfied
Somewhat dissatisfied
Very dissatisfied
Very satisfied
Somewhat satisfied
Somewhat dissatisfied
Very dissatisfied
How satisfied are you with the length of wait times for appointments your patients received using your usual referral process for Diagnostic/Medical Imaging?
Very satisfied
Somewhat satisfied
Somewhat dissatisfied
Very dissatisfied
Very satisfied
Somewhat satisfied
Somewhat dissatisfied
Very dissatisfied
How satisfied are you with the length of wait times for appointments your patients received using your usual referral process for General Internal Medicine?
Very satisfied
Somewhat satisfied
Somewhat dissatisfied
Very dissatisfied
Very satisfied
Somewhat satisfied
Somewhat dissatisfied
Very dissatisfied